Return & Refund Policy

Our refund and returns policy last 3 days. If 3 days have passed since you received the item, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Some health and personal care items
• Food

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 3 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the amount will be transferred to your bank account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done this and you still have not received your refund yet, please contact us at shippingandreturns@evesshoppe.co.nz.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shippingandreturns@evesshoppe.co.nz and send your item to: 1559a Churchill Road RD1 Tuakau 2696.

Shipping Returns

To return your product, you should mail your product to: 1559a Churchill Road RD1 Tuakau 2696.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shippingandreturns@evesshoppe.co.nz for questions related to refunds and returns.